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posted casi 5 años ago

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JOB DESCRIPTION


CAREER OPPORTUNITY with NTB-National Tire & Battery as a Customer Service Advisor for our HIGH-VOLUME stores in the area



Join the nation's largest and fastest growing independent tire and automotive service retailer! 

National Tire & Battery offers a highly-competitive base salary and a comprehensive benefit package which includes Medical, Dental, Vision & Life Insurance; Short & Long- Term disability; Paid Vacation & Personal Days; Career Path & Advancement Opportunities; industry-leading Bonus/Commission Plan.


As the Customer Service Advisor, you will sell tires, tire-related services and mechanical services in a National Tire & Battery retail store.  You will be responsible for assisting the customer, in compliance with company policies and procedures in selecting the appropriate services and products necessary for the safe and efficient operation of the customer’s vehicle.  This position will exemplify the highest level of customer service and professional integrity.


Basic Duties & Responsibilities:


·         Exceed performance standards for tires, tire service, mechanical service sales and margin.

·         Achieve a thorough knowledge of all products, services, warranties and maintenance issues.

·         Keep up-to-date through training and vendor publications.

·         Adhere to NTB-National Tire & Battery policies and procedures.

·         Handle special orders as requested.

·         Maintain a customer tickler file to use as a future sales tool.

·         Make customer calls daily.

·         Assist other sales or service associates as needed, in an effort to exceed our customer’s expectations.

·         Help maintain the appearance and cleanliness of the building and perimeter areas.

·         Assist in receiving or transferring goods and maintenance of the inventory including unloading trucks and warehouse stocking.

·         Maintain showroom merchandise.

·         Follow all safety practices as outlined in policy and procedures.

 


JOB REQUIREMENTS


Minimum Job Requirements:


·         A history of successful retail sales experience - experience in selling tires, tire-related services and/or automotive services highly   desirable.

·         Exceptional customer service skills and a highly motivated, dynamic personality.

·         Familiarity with a POS software system to generate estimates and invoices a PLUS.

·         Must be comfortable in an automotive retail / vehicle repair & maintenance environment.

·         Strong telephone, verbal and written communication skills.

·         Minimum age requirement is eighteen years.

·         Possession of valid, current driver's license.

·         Able to lift 50 lbs, and continuously move around all areas of the store.

·         Ability to work a flexible retail schedule including weekends.