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Service Manager
Full Time
1 applicant
posted over 5 years ago

Job Description

JOB DESCRIPTION:


CAREER OPPORTUNITY with NTB-National Tire & Battery as Automotive Service Manager for our HIGH-VOLUME stores in your area



Join the nation's largest and fastest growing independent tire and automotive service retailer! 

NTB-National Tire & Battery offers a highly-competitive base salary and a comprehensive benefit package which includes medical, dental, vision & life insurance; short & long-term disability; paid vacation & personal days; career path & advancement opportunities; unlimited earnings potential including industry-leading bonus/commission plan.


The Automotive Service Manager directs all service department activities of a National Tire & Battery retail stores engaged in selling tires and related automotive parts and mechanical services. The Service Manager is also responsible for developing and directing a team of General Service Technicians and Mechanics who exemplify the highest level of quality and customer service. This position ensures compliance to all company policies and procedures for automotive services.


Basic Duties & Responsibilities:


·         Meet or exceed performance standards for quality and speed of service to our customers.

·         Insure continuous implementation and enforcement of NTB-National Tire & Battery policies and procedures.

·         Develop and direct a skilled and cohesive team of Mechanics and General Service Technicians.

·         Evaluate performance of General Service Technicians and Mechanics.

·         Ensure compliance to all OSHA, M.A.P., State and Hazmat regulations.

·         Follow all safety practices as outlined in policy and procedures.

 

JOB REQUIREMENTS


Minimum Job Requirements:


·         A proven history of successful management expertise including but not limited to: leadership and motivational ability, time   management and organization skills, training, coaching and counseling.

·         ASE Certifications preferred.

·         Has the ability to demonstrate a thorough understanding of all General Service Technician and Mechanics positions; including   experience in the use of all equipment, gauges and tools normally associated with diagnosis, installation and repair of mechanical   services and tire related services.

Candidates with no automotive experience need not apply.

·         Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

·         Strong customer service orientation and a high level of professional integrity.

·         Strong telephone, verbal and written communication skills.

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·         Minimum age requirement is eighteen years.

·         Possession of valid, current driver's license.

·         Able to lift 50 lbs, and continuously move around all areas of the store.

·         Ability to work a flexible retail schedule including weekends.